RETURNS
RETURN POLICY
Last updated 1st Feb, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hscover@mail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
HS Cover
FLAT 15
4 EAST SHORE WAY
PORTSMOUTH
HAMPSHIRE
PO3 6GE
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items can be returned IF item has any defects which will be inspected on return of item.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07534056482
Shipping Policy
What is an ‘In Stock’ item?
In-stock items are in our warehouse, ready for checking and dispatch – we usually dispatch these the same day. ‘Online Exclusive’ are sent directly from our supplier.
Standard vs Express Shipping
Order before 2pm on weekdays; our express shipping method fast-tracks your order to the top of our queue, meaning we check, dispatch and send your order – usually on the same day.
Dispatch Service
We dispatch orders Monday to Friday, excluding weekends and bank holidays.
Customisations and Upgrades
Please allow an extra 1-2 working days for our team to perform any upgrades and perform our quality assurance testing.
Tracking Information
If you select priority shipping, your tracking link is sent to you as we dispatch your order. Complete tracking information, including your estimated delivery date, should show by the following day.
We use DPD and Parcel Force for orders in the UK and DHL for orders to Europe. We reserve the right to amend these services as necessary. Laptop Station is not responsible for any Customs and Excise.
Acceptance of Order
We will email you an order confirmation once we’ve received your order. We will accept your order when we send a dispatch email; your statutory rights are effective from this date.
Reporting Problems with Delivery
If you have any problems once you’ve received your order from us or need to report any damage, please take photos of your order and all associated packaging and send them to our customer service email. If your item arrives damaged please ensure you notify us within two days of receipt of goods.